Kohler | Bath |Statement™

1. Non-Returnable Items

Returns or exchanges are applicable only for hardware products purchased through Hardware Hive within Mumbai.
 A return or exchange request will be accepted under the following conditions:

• Wrong item delivered
• Damaged or defective product
• Major quality issue

Products must be unused, in original packaging, and with invoice proof.

2. Eligibility for Return / Exchange

The following items are not eligible for return or exchange:

• Paints and chemical-based products
• Electrical items once opened or installed
• Customized, cut-to-size or made-to-order items
• Items damaged due to incorrect handling or installation by the customer

3. Return / Refund Request Timeline

• Customers must raise a request within 7 days of delivery
• Required proof: photo/video of defect or issue
• Email or call customer support with order ID & evidence
• hardwarehive7@gmail.com
• +91 9892499243

4. Refund Processing

• Once the issue is verified, refunds are processed within 7–10 working days
• Refunds will be made to the original payment method
• For Cash on Delivery orders, refund will be processed via UPI/bank transfer

5. Exchange

If the product is eligible and stock is available, an exchange will be arranged within 3–5 working days in Mumbai.

6. Rental Products

Refunds and returns follow our official Refund Policy.
Certain products (e.g., paints, electrical items once opened, or custom hardware orders) may not be eligible for return.
Refunds for rental products are handled by the respective official platform.

7. Expert Consultation Service

Payments for expert calls are non-refundable after slot confirmation.
If a call fails due to a technical issue, we will reschedule the slot without extra charge.

*Certain Vendors don’t allow refunds/exchange thus no refunds/exchanges if items are bought from those vendors.